Frequently asked questions

hirlance is a freelancing marketplace where clients hire vetted freelancers for design, development, writing, video and more. You can browse ready-made services, or post a project and let freelancers bid on it. Our AI assistant can even build a first draft of your task before a freelancer perfects it.

Payments are processed securely through Stripe (cards) and eSewa. Your money is held safely and the freelancer is paid out only for completed work, so you never pay for something you did not receive.

Each service shows its price up front. A 22% service fee is added at checkout — it covers secure payments, support, and platform costs. There are no other hidden charges.

Create a freelancer account, complete your profile, and publish your first service. Once a client hires you or accepts your bid on a project, you deliver the work through the built-in workspace with chat, file sharing and video calls.

When an order is completed, the amount is credited to your balance. You can withdraw it to your eSewa or Khalti account from the Orders page at any time.

You can request revisions directly in the order workspace. If things still cannot be resolved, contact support from the Contact page — refunds are handled case by case and unfinished orders can be refunded.

Yes. Passwords are stored with strong one-way hashing, sessions can be reviewed and revoked from your account page, and we never sell your data. See our Privacy Policy for the full details.

Absolutely. You can message any freelancer you have worked with from your Conversations page and agree on new work — including custom agreements at a price you both set.